Café Customer Service Management
Course Description
This course focuses on developing an excellent customer service environment for café operations. It covers strategies for creating customer ‘surprise and delight,’ understanding the proper sequence of service, effectively handling feedback and complaints, and identifying key factors for continuous service improvement.
Upcoming Sessions
Booking and Rescheduling Policy
All payments made for courses are final and non-refundable. However, in certain cases, rescheduling may be permitted provided that a formal request is made at least 72 hours prior to the start of the course. Requests made after this period may no longer be accommodated, and the payment will be forfeited. Please note that class schedules are subject to change due to unforeseen circumstances or operational requirements. In such cases, all enrolled participants will be promptly notified, and appropriate arrangements will be made to ensure minimal disruption.