Innovation Program: Design Thinking for Customer-Centric Operations
Duration: 6 hours (3 sessions)
November 10 / 10AM - 12PM
November 10 / 2PM - 4PM
November 12 / 10AM - 12PM
November 24 / 10AM - 12PM
November 24 / 2PM - 4PM
November 26 / 10AM - 12PM
Instructor: Chris Mercado
A six-hour program curated for customer-
centric operations aiming to learning a creative process in understanding customer needs and develop innovative solutions.
Chris Mercado is a 20-year marketing and management professional, having worked in a wide range of industries such as insurance, telecommunications, advertising and even cockfighting. As an independent consultant in the past 2 years, through his group, Futures Learning Innovators of the Philippines (FLIP), he has been helping out various SMEs in their digital and marketing strategy needs, as well as helping top LGUs in the Philippines streamline their business permit processes. Having recently completed his post-graduate diploma from top Ivy League universities, Chris is eager to spread the word of innovation and design thinking for a more creative country and world.