Coffee, Customers and the Counter
Designing Your Café's Brand Through Your Customer's Journey
Course Description
This session explores how every touchpoint—from the counter experience to the final sip—shapes your café’s brand identity. Learn how to design a cohesive customer journey that aligns your space, service, and menu with your target market, creating memorable experiences that build loyalty and differentiate your café.
Upcoming Sessions
Booking and Rescheduling Policy
All payments made for courses are final and non-refundable. However, in certain cases, rescheduling may be permitted provided that a formal request is made at least 72 hours prior to the start of the course. Requests made after this period may no longer be accommodated, and the payment will be forfeited. Please note that class schedules are subject to change due to unforeseen circumstances or operational requirements. In such cases, all enrolled participants will be promptly notified, and appropriate arrangements will be made to ensure minimal disruption.